Terms & Conditions

LAST UPDATED: June 3, 2026

YOU HAVE BEEN DIRECTED TO THIS PAGE TO ACCEPT THE FOLLOWING TERMS AND CONDITIONS IN RELATION TO A PRODUCT OR SERVICE AGREEMENT THAT YOU ARE COMPLETING WITH GHOST.OPS LLC. REVIEW THE TERMS OF THE CONTRACT THOROUGHLY.

These terms and conditions are related to the service agreement contract for consulting services provided by Ghost.Ops LLC. They are referenced and incorporated as a required step in an online digital form that requires an authorized digital signature, and are incorporated into the following specific online digital form: https://ghostops.consulting/terms

Throughout this contract, "GHOST.OPS" means Ghost.Ops LLC, including its employees, agents, and contractors performing the Services, and "CLIENT" means the person completing the form or the company on behalf of which the form is being completed. Ghost.Ops is the sole contracting and performing entity under this agreement; any personnel Ghost.Ops assigns perform as agents of Ghost.Ops and create no separate party to this contract.

WHEREAS, the parties desire to enter into an agreement for the furnishing of certain services known as business consulting by Ghost.Ops to CLIENT.

NOW THEREFORE, in consideration of the premises, the parties agree as follows:

DEFINITIONS

• The Method."The Method" means The Ellison Helmsman Method for Strategic Growth, together with all associated frameworks, diagnostics, terminology, processes, scripts, and proprietary materials owned or licensed by Ghost.Ops.
• MSE Plan."MSE Plan" means the preliminary Management, Scale, and Expansion plan prepared by Ghost.Ops for CLIENT, including any review or walkthrough of that plan.
• Order Form."Order Form" means an order adopting one or more elements of fee-based Services under this master agreement, effected through the email exchange described in the section entitled "Orders and Conversion to Fee-Based Services" and retained as an addendum to and incorporated into these Terms and Conditions.
• Strategic Growth Profile."Strategic Growth Profile" means the record Ghost.Ops maintains for CLIENT reflecting CLIENT's vision, diagnostics, plan history, and engagement history, as further described below.
• Inbound Q&A Access."Inbound Q&A Access" means the channel through which CLIENT may submit questions to Ghost.Ops as described in the section entitled "Strategic Growth Profile and Inbound Q&A Access."

ENGAGEMENT STRUCTURE AND PROMOTIONAL TERMS

This agreement is structured as a no-fee master agreement under which CLIENT receives the following promotional items at no charge, with fee-based Services arising only as CLIENT elects to engage them. The promotional nature of these items does not reduce the binding effect of any other term of this agreement.

1. Complimentary Discovery Call. Ghost.Ops offers an initial discovery call at no charge and without obligation. The discovery call precedes execution of this agreement and is provided as an introductory consultation.
2. No-Fee Master Agreement.Following the discovery call, CLIENT may execute this agreement at no fee. Execution of this agreement is a precondition to CLIENT's receipt of the MSE Plan and all other items described in this section. No fee is owed by reason of executing this agreement itself.
3. Free Preliminary MSE Plan and Review.Upon execution of this agreement, Ghost.Ops will prepare and deliver to CLIENT one preliminary MSE Plan together with one review session, at no charge. The MSE Plan and review are provided subject to the section entitled "Intellectual Property and Ownership."
4. Fee-Based Services Arise by Element.The MSE Plan identifies discrete elements of work. No fee-based Service is owed until CLIENT elects to have Ghost.Ops execute a specific element. CLIENT's election to have Ghost.Ops handle any element triggers fee-based Services for that element, papered as set forth in the section entitled "Orders and Conversion to Fee-Based Services."
5. Lifetime Strategic Growth Profile. CLIENT receives a Strategic Growth Profile maintained by Ghost.Ops for so long as Ghost.Ops operates, as further described and limited below.
6. Inbound Q&A Access.CLIENT receives Inbound Q&A Access for so long as Ghost.Ops operates, as further described and limited below.

SERVICES

CLIENT engages Ghost.Ops as an independent contractor to perform consulting services (the "Services") for CLIENT and its clients as are mutually agreed upon by Ghost.Ops and CLIENT, or others whom CLIENT may designate, at mutually convenient times and described in the applicable Order Form. Ghost.Ops agrees to perform the Services to the general satisfaction of CLIENT, in a workmanlike manner, in accordance with industry standards, and in compliance with all applicable laws. To the extent required by CLIENT, the Services shall be performed in association with and, as to the result but not the method or manner of performance, subject to the direction of CLIENT or others whom CLIENT may designate.

PERIOD OF PERFORMANCE AND SCHEDULE

1. This agreement takes effect on execution by CLIENT and continues as a master agreement until terminated by CLIENT or Ghost.Ops. The no-fee items described above remain available during the term as stated. The term and schedule of any fee-based Service are defined by the applicable Order Form.
2. To the extent a schedule for performance is set forth in an Order Form by CLIENT or its client, time is of the essence with respect to Ghost.Ops's performance of that element.

ORDERS AND CONVERSION TO FEE-BASED SERVICES

1. When CLIENT elects to have Ghost.Ops execute an element of the MSE Plan or any other element of Services, that election is effected through an email exchange retained as an addendum to this master agreement. Upon request, Ghost.Ops will send CLIENT a fee-based service email describing the element(s) of Services to be performed and the corresponding pricing and scope. CLIENT reviews the fee-based service email and approves it by response email.
2. The fee-based service email from Ghost.Ops and CLIENT's approving response email are together retained as an addendum to, and incorporated into, this master agreement, and together constitute the Order Form for the adopted element(s). CLIENT's approving response email constitutes CLIENT's written approval for all purposes under this agreement.
3. Multiple Order Forms may be approved over time under this single master agreement, each by its own email exchange. Adopting one element does not obligate CLIENT to adopt any other. No fee-based Service is performed and no fee is owed absent CLIENT's approving response email for that Service. No oral or implied arrangement converts a no-fee item into a fee-based Service; conversion occurs only by CLIENT's approving response email as described above.

PRICE AND PAYMENT

1. For satisfactory performance of fee-based Services, Ghost.Ops shall be paid at the rate described in the applicable Order Form. No fee is owed for the no-fee items described in "Engagement Structure and Promotional Terms."
2. Ghost.Ops will make available to CLIENT the means and process necessary to request progress reports at CLIENT's initiative.
3. All taxes of every nature and kind, including, without limitation, franchise, net or gross income, license, occupation, or property taxes, shall be the responsibility of Ghost.Ops, and CLIENT shall have no obligation to Ghost.Ops therefor. Ghost.Ops shall report and pay, as an independent contractor, all taxes applicable to amounts received from CLIENT hereunder.
4. Ghost.Ops shall keep a record of Services performed on behalf of CLIENT. CLIENT shall have the right to examine and approve this record upon request. Ghost.Ops shall preserve these records for two years from the date of payment of the last invoice hereunder. CLIENT shall have the right to recover from Ghost.Ops any overbilling.
5. In the event pricing for an element has been determined on a subscription basis, payment of monthly invoices is not subject to dispute on the grounds of the amount of work or Services performed in the monthly subscription period.

IN-HOUSE FINANCING OF ACCOUNT BALANCES

1. Account-Balance Billing.Fee-based Services are billed on an account-balance basis. As each Order Form is approved, the fees for the adopted element(s) are added to CLIENT's account balance maintained by Ghost.Ops.
2. Payment Link and Minimum Payments. Ghost.Ops will provide CLIENT a static client payment link through which CLIENT may make payments against the outstanding account balance, including minimum payments, and may pay the balance down over time.
3. No Formal Collections. The financing of account balances is provided in-house by Ghost.Ops and is not subject to formal collections. By approving an Order Form, CLIENT acknowledges and accepts responsibility for the resulting balance, and that acknowledgment is the basis on which Ghost.Ops extends in-house financing of the balance in lieu of formal collections.

NO REFUND OF FEES PAID FOR SERVICE

The Services provided by Ghost.Ops are services with an ongoing, indefinite, and perpetual value to CLIENT; therefore, refund of fees previously paid for Services under this agreement is not permitted. Where CLIENT feels that a refund is justified, CLIENT may still submit a request for refund in writing by email to the notice email provided in this agreement. The request should include a specific amount requested and a detailed explanation of CLIENT's perceived grounds justifying approval of the refund request. After receiving the request, Ghost.Ops will send a request to schedule an in-person conference to review and approve or deny the request. Requesting a refund in any other manner, or failing to schedule or attend the in-person review, is an immediate breach of this agreement and is governed by the terms of this agreement related to breach of agreement.

INTELLECTUAL PROPERTY AND OWNERSHIP

1. Ownership. The Method and the MSE Plan, including all frameworks, diagnostics, terminology, processes, scripts, templates, and methodologies embodied in them, are and remain the sole and exclusive property of Ghost.Ops. Nothing in this agreement, and no delivery of any no-fee or fee-based item, transfers ownership of The Method or the MSE Plan to CLIENT.
2. Limited License.Ghost.Ops grants CLIENT a limited, non-exclusive, non-transferable, royalty-free license to use the MSE Plan solely for CLIENT's own internal business purposes. This license survives whether or not CLIENT elects to engage fee-based Services.
3. Restrictions. CLIENT shall not disclose, share, publish, distribute, license, sell, or otherwise make available the MSE Plan or any part of The Method to any third party, including without limitation any other consultant, advisor, or service provider, nor use the MSE Plan or The Method to enable, instruct, or direct any third party to perform work in place of Ghost.Ops. These restrictions survive termination of this agreement and apply regardless of whether CLIENT elects to engage fee-based Services.
4. Work Product. Deliverables prepared specifically for CLIENT under a paid Order Form are licensed to CLIENT for internal use; the underlying Method, tooling, and methodology embodied in those deliverables remain the property of Ghost.Ops under subsection (A).

STRATEGIC GROWTH PROFILE AND INBOUND Q&A ACCESS

1. Strategic Growth Profile. Ghost.Ops will maintain a Strategic Growth Profile for CLIENT for so long as Ghost.Ops operates. The Strategic Growth Profile is a retained record that CLIENT may return to and re-access. Ghost.Ops has no standing obligation to update, refresh, or maintain the currency of the Strategic Growth Profile at no charge; updates and refreshes are fee-based Services engaged by Order Form.
2. Survival of Profile.The Strategic Growth Profile and CLIENT's right of re-access survive termination of this agreement and any individual Order Form, and continue for so long as Ghost.Ops operates.
3. Inbound Q&A Access.CLIENT may submit questions to Ghost.Ops at any time through the Inbound Q&A channel. Inbound Q&A Access continues for so long as Ghost.Ops operates and survives termination of this agreement and any individual Order Form.
4. No Response Commitment.Inbound Q&A Access permits CLIENT to submit questions at any time; it does not create any guaranteed response time, availability window, or service-level commitment of any kind. Ghost.Ops responds at its discretion and is under no obligation to respond within any particular period.
5. Scope of Q&A.Inbound Q&A Access is limited to brief informational responses and light guidance. It does not include the production of any deliverable, work product, document, build, or execution of any element of the MSE Plan. Any request that calls for a deliverable or substantive work is a fee-based Service that must be engaged by Order Form.

ASSIGNMENT AND USE OF PERSONNEL

Ghost.Ops may have its own employees, agents, or contractors provide any portion of the Services as agents of Ghost.Ops; CLIENT consents to such use in fulfillment of the Services. Ghost.Ops may not assign this agreement or subcontract the Services to a party outside Ghost.Ops without the prior written consent of CLIENT. CLIENT may not assign this agreement without the written consent of Ghost.Ops.

TERMINATION

1. CLIENT or Ghost.Ops may, for any reason or for its convenience, terminate performance hereunder, in whole or in part, upon fifteen (15) days written notice by either party of the desire to terminate and indication that the final determination to terminate will be handled through the process described in the section entitled "Dispute Resolution."
2. In the event of such termination, the payment due to Ghost.Ops shall be that provided for in the applicable Order Form(s) up to and including the effective date of termination and not previously paid, and this shall constitute CLIENT's only payment obligation by reason of such termination. The survival of the Strategic Growth Profile and Inbound Q&A Access is governed by their own section and is not affected by termination.
3. In the event of a partial termination, Ghost.Ops shall provide a revised Order Form retaining the specific elements of performance that CLIENT has indicated in writing it wishes to retain.

REPRESENTATIONS

Ghost.Ops represents, warrants, and covenants that Ghost.Ops (A) is not restricted in any way, by agreement or otherwise, from entering into this agreement and performing the Services; (B) will not, by entering into this agreement or providing the Services, breach any agreement or obligation to keep in confidence, or to refrain from using, the confidential, proprietary, or trade-secret information of a former employer, another client, or any other person, and will not use any such information in connection with the Services; (C) will perform Services that constitute the original work of Ghost.Ops and will not infringe any copyright, trade secret, contract, or other intellectual property, proprietary, or personal right of any person, and will be free of any liens, encumbrances, or other claims; and (D) has not and will not enter into any agreement or assume any obligation inconsistent with its obligations under this agreement.

CONFIDENTIALITY OF INFORMATION

1. Ghost.Ops recognizes that, where CLIENT is completing this form on behalf of a business, CLIENT has, owns, or licenses, and during the term will have, own, or license, confidential information, proprietary information, intellectual property, and trade secrets (collectively "Confidential Information"), including but not limited to client lists and contact information; employee lists, contact and personnel information; descriptions of services provided to clients; financial and operating data, reports, and information; procedural and personnel manuals; referral sources and marketing methods, strategies, and plans; client billing and payment information; computer program source codes, time-recording and billing software; software purchased and licensed by third parties to CLIENT; information-systems operating methodologies and network design; spreadsheets and forms created for CLIENT's use; identification of and agreements with vendors, licensors, or other persons not generally known to the public; and summaries, reports, and analyses produced for CLIENT that contain or reflect such information. Confidential Information does not include publicly known information, or information, expertise, knowledge, or training known or received by CLIENT prior to the provision of Services.
2. Ghost.Ops shall use best efforts to prevent the disclosure and the unauthorized reproduction, destruction, or use of the Confidential Information, which efforts shall be no less than those Ghost.Ops uses to protect its own confidential information.
3. The restrictions above shall apply, notwithstanding the expiration or termination of this agreement, until (1) Ghost.Ops can establish that such information is known to the general public through no act or omission of Ghost.Ops; (2) with respect to a client or customer of CLIENT, Ghost.Ops is separately supplied with such information by that client or customer; or (3) disclosure is compelled by court order, proper law-enforcement request, or applicable ethical obligation. If reasonably possible, Ghost.Ops shall provide CLIENT notice prior to making any disclosure under the foregoing exceptions.
4. Notwithstanding the foregoing, the parties will abide by all instructions of a client of CLIENT with respect to that client's proprietary or confidential information, to the extent not inconsistent with any professional obligation established by rule, statute, or licensing requirement.
5. Mutual Protection of Ghost.Ops Confidential Information.CLIENT acknowledges that The Method, the MSE Plan, and Ghost.Ops's frameworks, diagnostics, terminology, and methodologies are the Confidential Information and trade secrets of Ghost.Ops. CLIENT shall protect such information on the same terms set forth above, shall not disclose or reproduce it except as permitted by the section entitled "Intellectual Property and Ownership," and these obligations survive termination of this agreement.

EMPLOYEE AND CLIENT RELATIONSHIPS

Ghost.Ops acknowledges that CLIENT's relationships with its clients, partners, employees, and contractors are valuable business assets of CLIENT. Ghost.Ops agrees that, during the period of the Services and for one year thereafter, Ghost.Ops, including its employees, agents, or other personnel, shall not, directly or indirectly, divert or attempt to divert from CLIENT any such client, partner, employee, or contractor, through solicitation or otherwise. This provision applies only to clients, partners, employees, or contractors with whom Ghost.Ops had contact by virtue of providing the Services or this agreement. Should Ghost.Ops desire to engage in the prohibited activity after the one-year restriction, the parties agree that Ghost.Ops will be obligated to seek written consent from CLIENT, and that Ghost.Ops's failure to do so could result in CLIENT's claim for damages arising from activity that deviates from this agreement.

RETURN OF PROPERTY

On termination of the Services, or at any other time at CLIENT's request, Ghost.Ops shall deliver immediately to CLIENT all tangible property belonging to CLIENT and all tangible material containing or constituting Confidential Information, including any copies, whether prepared by Ghost.Ops or others, except that (i) Ghost.Ops may retain documentation required to properly document work performed as required by any licensing or professional authority, and (ii) the Strategic Growth Profile maintained by Ghost.Ops is excepted from this section as provided in the section entitled "Strategic Growth Profile and Inbound Q&A Access."

TERMINATION OF ACCESS POINTS

Upon termination of Services, it is the responsibility of CLIENT to cause any points of access provided to Ghost.Ops to be removed, changed, or updated to restrict Ghost.Ops from ongoing access. Ghost.Ops has no obligation to aid or assist CLIENT in removing, changing, or updating points of access other than where Ghost.Ops, and not CLIENT, possesses the information necessary to do so. For purposes of this clause, "points of access" means usernames, passwords, and other login information related to online accounts, cloud-storage accounts, sharing of cloud-based information, social-media platforms, or online platforms or accounts in any form other than tangible material. This section does not require deletion or surrender of the Strategic Growth Profile, which is governed by its own section.

COMPLIANCE WITH LAWS

Ghost.Ops shall, at its own expense, comply with all laws, rules, and regulations, and assume all liabilities or obligations imposed by such laws, rules, and regulations, with respect to Ghost.Ops's performance hereunder.

INDEMNITY

To the extent not precluded by law, Ghost.Ops shall indemnify and hold harmless CLIENT and its partners, agents, representatives, and employees from and against any and all liability, damages, losses, claims, demands, judgments, costs, and expenses of every nature and kind, by reason of injury to or death of any person or damage to or destruction of property, arising out of, incidental to, or in any way resulting from the acts or omissions, whether negligent or otherwise, of Ghost.Ops and its employees, subcontractors, or agents in performance under this agreement. Ghost.Ops shall not be responsible for any such losses caused by the sole or concurrent negligence or willful misconduct of CLIENT, its partners, agents, representatives, or employees. In the event a claim is filed against CLIENT for which Ghost.Ops is responsible under this provision, CLIENT will promptly notify Ghost.Ops of such claim.

To the extent not precluded by law, CLIENT shall indemnify and hold harmless Ghost.Ops and its partners, agents, representatives, and employees from and against any and all liability, damages, losses, claims, demands, judgments, costs, and expenses of every nature and kind, by reason of injury to or death of any person or damage to or destruction of property, arising out of, incidental to, or in any way resulting from the acts or omissions, whether negligent or otherwise, of CLIENT and its employees, subcontractors, or agents in performance under this agreement. CLIENT shall not be responsible for any such losses caused by the sole or concurrent negligence or willful misconduct of Ghost.Ops, its partners, agents, representatives, or employees. In the event a claim is filed against Ghost.Ops for which CLIENT is responsible under this provision, Ghost.Ops will promptly notify CLIENT of such claim.

INDEPENDENT CONTRACTOR STATUS

Ghost.Ops shall at all times be deemed to be performing as an independent contractor and not as an agent or employee of CLIENT. The acts and omissions of each party's respective employees, agents, and contractors shall be deemed those of such party only and not of the other party. This agreement shall not be deemed to create any partnership, joint venture, agency, or similar relationship between CLIENT and Ghost.Ops. The parties agree and acknowledge that no fiduciary relationship or obligation results from the provision of Services under this agreement. Each party shall be solely responsible for the compensation of its own employees, agents, and contractors performing in connection with this agreement. Neither party shall be responsible for payment of workers' compensation, disability benefits, unemployment insurance, or any other employee benefit, including pension, 401(k), medical, dental, and life insurance, paid time off, and holidays, or for withholding income taxes and social security for any employee, agent, or contractor of the other party. If, contrary to the intent of the parties, it is determined that an employment relationship exists between Ghost.Ops, including its employees, agents, and contractors, and CLIENT, Ghost.Ops, for itself and on behalf of any and all individuals and entities under its direct or indirect control, hereby irrevocably waives the right to participate in and earn or become entitled to any and all employee benefits of CLIENT with respect to the performance of the Services hereunder.

DISPUTE RESOLUTION

Both CLIENT and Ghost.Ops specifically agree that litigation as a means of dispute resolution would cause unnecessary expense and delay. As such, both CLIENT and Ghost.Ops waive the right to file suit as a means of resolving any dispute related to this service agreement. Any dispute arising out of or related to this consulting agreement, including but not limited to any breach, shall be resolved in accordance with the following procedure:

1. Written Notice. Either party shall give written notice to the other of the dispute, including a brief description and a request for resolution. Within 30 days of receipt of the notice, the parties shall meet in good faith to attempt to resolve the dispute.
2. Mediation. If the dispute is not resolved within 30 days of the written notice, the parties shall attempt to resolve it through mediation. To initiate mediation, the disputing party will send notice of request to mediate to:
   
   Brandon S. Diamond, Ph.D.; Salmon & Dulberg Dispute Resolution; brandon@sd-adr.com; (305) 371-5490
   
   CLIENT and Ghost.Ops will equally split the mediation fee charged by Salmon & Dulberg Dispute Resolution for the mediation process. Both parties agree to provide timely responses to the mediator to facilitate the timeliest resolution possible.
3. Binding Arbitration.If the dispute is not resolved through mediation, the parties shall submit it to binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. The arbitration shall take place in the city where the consulting Services were performed, unless the parties agree otherwise. The decision of the arbitrator shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. The prevailing party shall be entitled to recover its reasonable attorneys' fees and costs incurred in connection with the arbitration. This dispute-resolution clause shall survive the termination or expiration of this agreement. The parties acknowledge that this clause constitutes a material term, and that failure to comply with it shall constitute a material and automatic breach of this agreement.

NON-DISPARAGEMENT

CLIENT agrees not to make any disparaging remarks, comments, or statements, whether written or oral, to any third party, regarding Ghost.Ops, the results achieved, or the Services rendered under this agreement. This obligation shall survive the termination or expiration of this agreement for a period of 12 months. Ghost.Ops agrees to use reasonable efforts to prevent any disparaging remarks, comments, or statements by its employees, agents, or representatives about CLIENT.

The parties agree that any breach of this clause shall constitute a material breach of this agreement, and that the non-breaching party shall be entitled to injunctive relief and damages, including reasonable attorneys' fees and costs, as a result of such breach. This clause does not prohibit either party from providing truthful and accurate information in response to a subpoena, court order, or other legal process. It does not prevent either party from making remarks of any nature to a party with which it has a contractual and confidential relationship, including but not limited to attorneys, accountants, or other professionals who rely on complete information to provide the services for which they have been retained.

The parties acknowledge that this non-disparagement clause is a material term, that any failure to comply may cause irreparable harm for which there is no adequate remedy at law, and therefore that the non-breaching party shall be entitled to seek injunctive relief and other equitable remedies in the event of any breach. The parties further agree that this clause is reasonable and necessary to protect the goodwill and reputation of both parties, and is not intended to prevent either party from providing honest and constructive feedback in a professional manner.

ACTION UPON BREACH OF AGREEMENT

Where either Ghost.Ops or CLIENT breaches this agreement, the non-breaching party will notify the breaching party of the breach in writing by email to the email address provided in this agreement. The non-breaching party has 30 days from the date of actual notice of breach to notify the breaching party. After notice of breach, the party in alleged breach will schedule an in-person review with the notifying party. At the time of the in-person review, a decision will be made to accept a mutually agreeable resolution of the breach or to avail the Dispute Resolution section of this agreement. Any modification or amendment to this agreement must be in writing and signed by CLIENT.

APPLICABLE LAW

This agreement shall be construed and enforced in accordance with, and the validity and performance hereof shall be governed by, the laws of the State of Texas.

CHOICE OF LAW AND VENUE

This agreement shall be deemed to have been made in the State of Texas, and the validity of this agreement, its construction, interpretation, and enforcement, and the rights of the parties hereunder shall be governed accordingly. The parties agree that all actions or proceedings arising in connection with this agreement may be tried and litigated in the jurisdiction agreeable to the parties and, where there is no agreement by the parties, shall be tried and litigated in the state and federal courts located in the county wherein CLIENT's principal place of business is registered. Ghost.Ops waives any right it may have to assert the doctrine of forum non conveniens or to object to such venue and hereby consents to any court-ordered relief.

ENTIRE AGREEMENT

Except as herein expressly provided, this agreement, together with all Order Forms approved hereunder and the email exchanges retained as addendums, constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all previous negotiations, commitments, understandings, and agreements.

NOTICES

1. All notices or requests required to be given under this agreement, and all other communications related to this agreement, shall be in writing and shall be deemed duly given if personally delivered, sent by overnight courier, or mailed first class by registered or certified mail, return receipt requested, addressed as follows, and shall be effective when received.
   
   Notice by email to Ghost.Ops LLC: comms@teamghostops.com
   
   Notice by regular mail to Ghost.Ops LLC:
   Ghost.Ops LLC
   4466 S Staples St Suite 100
   Corpus Christi, TX 78411
   Notices by email or mail to CLIENT are to the addresses provided in the form on which these Terms and Conditions are referenced.
2. Either party may change such address, designation, or title of the individuals by written notice issued and delivered as above.

MODIFICATIONS

Except as expressly provided herein, no modification to this agreement shall be valid unless made in writing and signed by a duly authorized representative of CLIENT and Ghost.Ops. Neither acquiescence in any performance at variance with the provisions of this agreement, nor the failure to exercise any right or enforce any obligation hereunder, shall be deemed a modification of this agreement. Approval of an Order Form, through the email exchange described in the section entitled "Orders and Conversion to Fee-Based Services," is the mechanism by which CLIENT adopts fee-based Services and does not otherwise modify these Terms and Conditions; CLIENT's approving response email satisfies the writing requirement of this section as to that Order Form.

SOLE RESPONSIBILITY OF CLIENT

CLIENT AND ITS AGENTS, EMPLOYEES, AND REPRESENTATIVES UNDERSTAND AND HAVE HAD THE OPPORTUNITY TO REVIEW THIS CONSULTING SERVICES AGREEMENT AND UNDERSTAND THAT CLIENT, THROUGH ITS AGENTS, EMPLOYEES, AND REPRESENTATIVES, RETAINS THE SOLE ABILITY TO AUTHORIZE, IMPLEMENT, AND USE THE RECOMMENDATIONS OF GHOST.OPS. IT IS FURTHER UNDERSTOOD THAT GHOST.OPS DOES NOT OFFER LEGAL ADVICE AND THAT ANY RECOMMENDATIONS, INCLUDING ANY RESPONSE PROVIDED THROUGH INBOUND Q&A ACCESS, SHOULD BE REVIEWED BY CLIENT'S OWN LEGAL COUNSEL. CLIENT UNDERSTANDS THAT ENTERING THIS AGREEMENT IS NOT CONTINGENT UPON ITS ELECTION TO HAVE ANY INFORMATION, ADVICE, OR RECOMMENDATIONS PROVIDED BY GHOST.OPS REVIEWED BY AN ATTORNEY.